darazplay Privacy Policy

When you register and use darazplay's services, we collect the types of information described below. The purpose of collecting this information is to provide you with uninterrupted and personalised service, ensure account security, and maintain the accuracy of financial transactions.

1.1 Registration Information

When you create an account, your full name, date of birth, email address and mobile number are collected. Users under 21 years of age are not permitted to open an account, and information required for age verification is retained by us.

1.2 Identity Verification (KYC) Information

For account verification purposes, photos or scans of a national ID card, passport or other government-approved identity documents may be requested. This information is used solely for the purpose of confirming your identity.

1.3 Financial Information

For deposit and withdrawal processing, your payment method details — such as the mobile number linked to bKash, Nagad, Rocket or Upay — are stored. For card or bank account transactions, only the information necessary to complete the transaction is used.

1.4 Technical Information

While you use the platform, your IP address, browser type, operating system, session duration and pages visited are collected automatically. Cookies and similar technologies are used to improve the user experience.

1.5 Communication Information

We keep a record of your conversations with the support team, including complaints or feedback. This is used to provide better support in the future.

Collected information is used only for the purposes listed below. darazplay never uses your personal information for unnecessary or unrelated purposes.

• Creating and managing your account, and verifying your identity
• Processing deposits, withdrawals and other financial transactions
• Applying applicable bonuses and promotional offers to your account
• Monitoring account security and detecting fraudulent activity
• Providing 24/7 live chat and email support and maintaining related communications
• Improving platform performance and the user experience
• Enforcing responsible gaming policies and monitoring high-risk behaviour
• Meeting legal obligations and resolving disputes
• Sending important notifications related to the service

darazplay does not send promotional messages for marketing purposes without your explicit consent. You can opt out of marketing communications at any time through your account settings.

All personal and financial information stored on darazplay is protected using SSL encryption technology. Additional security layers are also maintained at the server and database level.

3.1 Technical Security Measures

We use industry-standard encryption, firewalls and secure server environments. Regular security reviews are conducted to prevent unauthorised access. Your password is stored in hashed form — no darazplay employee can view it.

3.2 Data Retention Period

All data is retained for as long as your account remains active. Even after an account is closed or deactivated, certain information may be kept for a defined period to meet legal and regulatory requirements. Once that period ends, the data is securely deleted.

3.3 Sharing Information with Third Parties

Your information is never sold or transferred to third parties for commercial purposes. However, limited information may be shared with specific service providers as an essential part of operating the service — such as payment gateways, technology infrastructure providers and fraud-prevention services. These parties are required to uphold privacy standards equivalent to our own.

If we receive a valid order from a court or competent authority, information required by law may be provided.

Cookies and similar technologies are used on the darazplay website and application. These technologies ensure the platform functions properly and improve the user experience.

4.1 Essential Cookies

Essential cookies are used to maintain login sessions, ensure security and save language preferences. These cannot be disabled for technical reasons.

4.2 Analytical Cookies

Analytical cookies are used to analyse usage across different parts of the platform and to improve the quality of the service. These cookies do not identify you personally.

4.3 Cookie Management

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling cookies may limit some features of the platform.

darazplay believes that users have the right to exercise appropriate control over their own information. The following rights apply to you:

5.1 Right to Access Information

You have the right to know what information we hold about you and to request a copy of that information. This request can be made through the method described in the contact section.

5.2 Right to Correct Information

If any information in your profile is incorrect or out of date, you can request a correction. This can be done through your account settings or by contacting the support team.

5.3 Right to Delete Information

In certain circumstances you may request deletion of your information. However, where legal obligations or ongoing disputes are involved, it may not be possible to fulfil this request in full.

5.4 Right to Object to Processing

You may object to your information being processed for marketing purposes. In such cases, notify the support team and the necessary steps will be taken as quickly as possible.

darazplay takes responsible gaming seriously. As part of responsible gaming, we monitor users' gaming behaviour and provide assistance where needed — information collected for this purpose is never misused.

All darazplay services are for users aged 21 and above only. We do not knowingly collect information from any minor. If a user is suspected of having opened an account without meeting the age requirement, that account is immediately suspended and any collected information is deleted.

If a parent or anyone else wishes to report an attempt by a minor to create an account, please contact the support team — we will act promptly.

The darazplay platform works with game providers, payment processors and technology partners. These parties follow their own privacy policies, and information shared with them is used solely for the specific purposes agreed upon by contract.

Only the minimum information necessary to deliver the service is shared with these parties. darazplay is not directly responsible for third-party privacy practices, but we prioritise reputable organisations when selecting partners.

This privacy policy may be updated from time to time in line with changes to the scope of darazplay's services or technology. For significant changes, users will be notified by email to their registered address or through a notice on the platform.

Continued use of the platform after an update will be considered acceptance of the new policy. It is in your own interest to read this policy regularly.

To learn more about this policy or about our services in general, you can visit the About Us page — it contains detailed information about darazplay's scope of operations and goals.

This privacy policy is drafted and applied in accordance with prevailing principles relating to data protection. Any dispute arising from this policy will be referred for resolution through the relevant authority.

This document is an integral part of the darazplay service framework. By registering on the platform or using the service, you are agreeing to all the terms of this policy.