darazplay Terms and Conditions
Please read the following terms carefully before using this platform. By registering an account or using our services, you are considered to have read, understood, and agreed to these terms.
Table of Contents
- 1. General Rules
- 2. Eligibility and Registration
- 3. Account Management
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Betting and Gaming Rules
- 7. Prohibited Activities
- 8. VIP and Loyalty Program
- 9. Privacy and Data Protection
- 10. Limitation of Liability
- 11. Amendments and Termination
- 12. Contact and Support
General Rules
darazplay is an online gaming and betting platform operated for users in Bangladesh. These terms and conditions ("Terms") govern the relationship between darazplay and its members. By accessing the platform or using any of its services, members acknowledge that they have read, understood, and agreed to all provisions of these Terms.
These terms are available in both English and Bengali. In the event of any conflict in interpretation, the Bengali version shall take precedence.
darazplay reserves the right to change, add to, or remove any part of these terms at any time without prior notice. Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
Eligibility and Registration
2.1 Eligibility Requirements
The following conditions must be met to open an account with darazplay:
- The applicant must be at least 21 years of age.
- The applicant must be a resident of Bangladesh.
- Only one account per person is permitted.
- All information provided at the time of registration must be accurate, complete, and up to date.
- Any person who already holds an active or suspended darazplay account may not register again.
2.2 Registration Process
During registration, the member must provide a valid mobile number, correct date of birth, and a secure password. A copy of a national identity card or passport may be requested at a later stage for account verification.
2.3 Identity Verification (KYC)
To ensure secure transactions, darazplay reserves the right to verify a member's identity at any time. If the member fails to provide the required documents, the account may be temporarily suspended and withdrawals may be put on hold. Normal activity will resume once identity verification is complete.
Account Management
3.1 Account Security
Each member is responsible for keeping their own account login details confidential. Passwords must not be shared with anyone, and any suspicious activity must be reported to the support team immediately. The member is solely responsible for any loss resulting from their login details being accessed by a third party.
3.2 Single Account Policy
If a person holds more than one account, all accounts will be closed and the associated balances may be forfeited. Members who operate multiple accounts from the same household or device must notify the support team in advance.
3.3 Updating Account Information
If a member's phone number, email address, or payment method changes, the account information must be updated promptly. darazplay will not be held responsible for any delayed or cancelled transactions resulting from outdated or incorrect information.
3.4 Closing an Account
A member may request to close their account at any time through the support team. The opportunity to withdraw all eligible balances will be provided before the account is closed; however, any bonus that has not met its wagering requirements will be forfeited.
Deposits and Withdrawals
4.1 Deposit Terms
The minimum deposit at darazplay is ৳200. Accepted payment methods are bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, Islami Bank, etc.). Once a deposit is completed, the balance is added to the account and is available for use immediately.
Members may only use payment methods registered in their own name. Deposits made from a third party's account may be cancelled.
4.2 Withdrawal Terms
The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 5 to 30 minutes. Identity verification must be completed before a withdrawal request can be made.
Withdrawal methods are bKash, Nagad, Rocket, Upay, and bank transfer. Members may only withdraw using the same method used for the deposit; for exceptions, the support team must be contacted.
4.3 Transaction Security
All financial transactions are secured via SSL encryption. If there is a problem with any transaction, please notify the support team with the transaction number and details — a resolution will be provided after investigation.
Bonuses and Promotions
5.1 Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. A minimum deposit of ৳200 is required to claim this bonus. The wagering requirement for this bonus is 15 times the bonus amount. For example, a deposit of ৳1,000 will earn a ৳2,000 bonus, giving a total balance of ৳3,000, and ৳30,000 must be wagered before the bonus can be withdrawn.
5.2 Other Promotions
darazplay regularly offers various promotional offers, such as weekly reload bonuses, slot festival bonuses, cricket season rewards, birthday gifts, and refer-a-friend bonus funds. Each offer has its own wagering requirements and validity period.
5.3 General Bonus Terms
- Any previous bonus requirements must be completed before claiming a new bonus.
- Bonuses may only be used in eligible games or betting sections.
- Any specific terms regarding the maximum bet amount while using a bonus apply.
- Any attempt to claim bonuses through fraudulent means will result in both the bonus and any winnings being forfeited.
- Multiple members from the same household or device may not claim the same bonus more than once.
5.4 Bonus Expiry
Each bonus has a fixed validity period. If the wagering requirement is not met within the specified time, the bonus will be automatically cancelled. Bonus expiry information is clearly stated on the relevant promotion page.
Betting and Gaming Rules
6.1 Placing Bets
Once a bet is confirmed, it cannot be changed or cancelled, unless a technical error has caused the bet to not be processed correctly. If a technical issue occurs during an event, or if a match is suspended or cancelled, the settlement of the related bet will follow standard rules and darazplay's decision will be considered final.
6.2 Odds and Changes
Displayed odds may change at any time. A bet will be settled at the odds that were in place at the time the bet was confirmed. Any subsequent change in odds will not apply to confirmed bets.
6.3 Slots and Casino Games
Slots and live casino games are operated according to the rules of the respective game developers. RTP information is available on the game's information page. Game results are entirely determined by a Random Number Generator (RNG), and neither darazplay nor its partner companies influence any outcome.
6.4 In-Game Issues
If the internet disconnects during a game or another technical problem occurs, the game state is generally saved and play can resume upon reconnection. However, if game data is lost for any reason, a resolution will be provided after investigation.
Prohibited Activities
The following activities are strictly prohibited and will result in immediate account closure:
- Creating multiple accounts or using another person's account.
- Collecting bonuses through fraudulent means or misusing the bonus policy.
- Placing bets using automated bots, software, or artificial intelligence.
- Colluding with other members to gain an unfair advantage.
- Using the platform for money laundering or illegal transfer of funds.
- Attempting to damage the platform's software or systems.
- Registering an account using false information.
- Making deposits using prohibited payment methods.
If evidence of prohibited activity is found, all balances in the relevant account will be forfeited and legal action may be taken if necessary.
VIP and Loyalty Program
darazplay's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate differs at each level — up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond.
Weekly cashback is calculated on the total net loss for that week. For example, a Gold-level member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 cashback.
8.1 Level Progression and Cashback
It is possible to advance to a higher VIP level through regular activity and deposits. Each level has its own benefits and priority service. Cashback is credited to the relevant member's account every Monday.
8.2 VIP Benefit Terms
VIP level benefits apply only to active and verified account holders. Extended inactivity may result in a change in VIP level. darazplay reserves the right to change cashback terms and rates at any time.
Privacy and Data Protection
darazplay treats the protection of members' personal information as a top priority. Collected information is used solely for the purpose of operating the service, verifying identity, and preventing fraud. Information is not sold or transferred to any third party.
Details on how member information is collected, stored, and used can be found on the Privacy Policy page. For any questions regarding the use of your information, please contact the support team.
Even after an account is closed, certain information may be retained for a specified period due to legal and financial obligations.
Limitation of Liability
darazplay is not directly liable for any loss suffered by a member due to technical errors, server outages, or disruptions to third-party services. Every effort will be made to resolve issues promptly and the relevant member will be notified.
Gaming and betting activities carry the risk of financial loss. darazplay does not promise or guarantee any specific winnings. Members should bet within their means and follow the responsible gaming guidelines.
Amendments and Termination
11.1 Amendments to Terms
darazplay may amend these terms at any time. For significant changes, members may be notified via their registered mobile number or email. Continued use of the platform after changes take effect will be considered acceptance of the new terms.
11.2 Account Suspension and Cancellation
If evidence of a breach of these terms is found, darazplay may temporarily suspend or permanently cancel any account without prior notice. If a breach is confirmed, the account's balance and bonuses may be forfeited.
11.3 Inactive Accounts
If there is no activity on an account for an extended period, it may be marked as inactive. The terms relating to the balance of an inactive account are described in a separate policy, and the member will be notified.
Contact & Support
darazplay's support team is available seven days a week, twenty-four hours a day in both Bengali and English. For any questions, complaints or information, you can reach us through the following:
- Live Chat: Instant support is available through the platform's live chat.
- Email: [email protected]
For any matters related to the terms and conditions, detailed information is available on our Frequently Asked Questions (FAQ) page. If you cannot find what you need there, please contact the support team directly.
Any dispute related to these terms and conditions will first be addressed through discussion. If a resolution cannot be reached through discussion, the matter will be settled through a mutually agreed mediator.